Terms of Service
Last update: 2020-09-11 05:00 +0000
Section I. Responsibility and Warranty
Topic I.1. General
This user agreement covers the terms and conditions for users of any of the services provided by or anyhow related to OriginsRO (“Service”), including, but not limited to, Game Servers, Websites, Forums, IRC channels, shall they be managed by the OriginsRO Administrators or any related or unrelated third parties.
By creating an account, master account, character, or by progressing to any further usage of the Service, whether knowingly or unknowingly, you will be agreeing to abide by all of the terms and conditions of the agreement below. The following hold, regardless of status to any and all persons, groups, organizations, companies, bots, crawlers or the related that read or absorb, directly or indirectly, any information contained on or obtained through the Service.
The present Terms may be revised from time to time and the current version will always be available at https://originsro.org/tos or otherwise accessible from the website navigation menu and game launcher. Modifications to the Terms will be effective immediately and will not be retroactive. OriginsRO will try to notify you of material revisions, for example via a service notification, a public post or an email to the email associated with your account. By continuing to access or use the Service after those revisions become effective, you agree to be bound by the revised Terms.
Topic I.2. Contents
You acknowledge that the information, opinions, content, promises or advertisements (“Content”) shown on, distributed through, downloaded, linked through, or accessed from the Service are not necessarily those of OriginsRO or endorsed by OriginsRO. You hereby acknowledge that any reliance upon any Content shall be at your sole risk. OriginsRO reserves the right, at its sole discretion and without any obligation, to make changes to, or correct any error or omissions in any portion of the Service and/or Content.
You represent, warrant and covenant that no materials of any kind submitted through your account will violate, plagiarize, or infringe upon the rights of any third party, including copyright, trademark, privacy or other personal or proprietary rights; or contain libelous or otherwise unlawful material. You hereby indemnify, defend and hold harmless OriginsRO from and against any and all liability and costs, including, without limitation, reasonable attorneys' fees in connection with any claim arising out of any breach by you or any user of your account of this Agreement or the foregoing representations, warranties and covenants. You shall cooperate as fully as reasonably required in the defense of any such claim.
Topic I.3. Liability
By engaging in any and all use of the Content and/or Service provided by OriginsRO the user and all related users of said account voluntarily relinquish any and all rights and entities, fictional or real, created by, induced by, brought into, referenced, promised, implied, or used in any and all efforts, relating or not, to OriginsRO and its Administrators thereof. In no such event shall these entities and rights be claimed or requested forcibly without the explicit permission of OriginsRO and its administrators in regard to the Content and/or Service.
Furthermore, OriginsRO is especially not to be liable for any of the following losses or damage (regardless of whether such damage or losses were foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any direct, indirect, consequential, incidental, special or exemplary damages arising from the use of OriginsRO regardless of the form of action. OriginsRO claims the right to use any user's likeness, whether fictional, portrayed, or real, in any and all advertisements justifications and promotional campaigns.
Topic I.4. Staff Decisions
OriginsRO reserves the right to override, modify, nullify, or restructure any decision made previously, regardless of time passed, when potentially affecting the wellbeing of it or its Administrators thereof. Decisions are ultimately made by the staff as whole, and while in-depth reasoning may be provided along with the announcement, it is not necessary that it is published.
The staff shall use the Terms of Service as the one and only foundation for their decisions. While encouraged, it is not necessary that previous rulings will be taken into account. Players are advised to ask before taking past history for granted. Rationales explaining the connection between the infringement and the Terms of Service shall be provided, but are not open to discussion, unless it is explicitly stated.
Ragnarok Online has a multitude of monsters, items, skills and maps. OriginsRO reserves the right to make modifications to each and every one of those components. Staff members shall be made aware of the reasoning behind modifications, and shall provide insight on that, should a player request so. The guiding standards of fairness, balance, and timeliness are subjective and may even be divisive, and are only open to discussion in appropriately appointed environments.
Individual staff members may act at their own discretion in cases of damage control, that is, if immediate action is required to stop an ongoing violation. In those cases, a clear warning shall also be provided by the staff member, and said decision shall be shared with the staff in its entirety, for further evaluation. Damage control actions are subject to modifications and nullifications, and do not exclude the possibility of extended punishment to be applied to infringers, should the staff in its entirety deem it necessary.
Topic I.5. Contests and Prizes
Any and all awards promised or implied, whether fictional or real, will be handed out at the administrators' sole decision. Such decision shall be final, and no correspondence or discussion shall be entered into.
Return of any prize notification as undeliverable or failure to reply within an acceptable time period as dictated by the Owner of OriginsRO may result in disqualification or selection of an alternative winner. If more than one prize is awarded, only one prize per entrant shall be awarded unless explicitly challenged by the Administrators of OriginsRO during the selection process. OriginsRO reserves the right to deduct a partial sum of any prize when required in processing fees.
Awardees grant OriginsRO and all subsidiaries explicit permission to use their name, likeness, and whatever creation was submitted as part of the contest in any and all promotional campaigns and events without compensation in any form.
Awards are at the sole discretion of OriginsRO, and no prizes will be awarded as a result of poor or improper actions or judgments on behalf or in relation to any entrant. Entries being judged on merit, subjective will, or ambiguous data reserve OriginsRO the right now to declare any winner, or delay the contest.
Topic I.6. Disclaimer
THE SERVICE AND THE CONTENT ARE PROVIDED BY OriginsRO ON AN “AS IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL OriginsRO BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER WITH RESPECT TO THE SERVICE, THE CONTENT AND THE PRODUCTS. YOU HEREBY ACKNOWLEDGE THAT USE OF THE SERVICE AND/OR CONTENT IS AT YOUR SOLE RISK.
Section II. Copyright and International Laws
Topic II.1. Engagement
OriginsRO servers are based in the European Union, but does not own equipment or hire workers in the EU. However, OriginsRO does accept volunteers. All volunteers must pass an entrance process which generally involves an application and an interview, although special circumstances warrant special actions, and therefore general guidelines are not always adhered to. Volunteers receive no form of financial compensation of subsidization for their work, and are never coerced or forced into participating.
Topic II.2. Hardware and Software
Equipment in the EU is rented by third party non-profit organizations and given to OriginsRO to be used, but belongs to the respective companies which offer the services.
OriginsRO runs on an Hercules-derived framework and on software licensed under the GNU General Public License, which do not violate Aegis copyright laws. The OriginsRO client is not a copy of any previously released client. As with any client used to connect to similar services, there are unavoidable similarities in the methods of operation and idea. Because individual labels of text and names does not validate copyright, OriginsRO is fully entitled to the use and distribution in and out of the European Union for any and all of its client-side software. Art forms expressed that may occur in the OriginsRO client has the unique use of conveying a more pleasurable gameplay for OriginsRO only; therefore, falls under a directly different purpose than similar art pieces that may occur elsewhere, and it has to be intended as an illustrated concept. OriginsRO does not distribute property of Gravity Co. Ltd., Gravity Interactive Inc., Gravity Europe SAS. or any other entities.
Topic II.3. Loopholes
It is forbidden to attempt to find or exploit any loopholes which may exist for the purpose of legal prosecution, or malicious acting. In the event that a loophole is found in our guidelines, OriginsRO reserves the right to apply punishment in any occurrence of improper conduct, seek restitution for all resulting damages, and holds no liability for any damages caused through or by our actions. In addition, OriginsRO holds the right to claim compensation for all damages incurred.
In case a loophole is abused in attempt to evade a punishment, OriginsRO reserves the right to apply the evaded punishment, increased by a factor of two (2x) for a first infringement. Repeated attempts to abuse loopholes in order to evade punishments may lead to a permanent account ban.
Topic II.4. General Understanding of the Rules
Should the wording on a rule be found to ambiguous, or otherwise open to a different interpretation from that which was originally intended, the interpretation that is in accordance to the following guiding principles shall be the valid one.
Attempts to push for or misdirect to a different interpretation shall be interpreted as an attempted loophole exploitation, and judged accordingly to the Terms of Service topic on Loopholes.
- Ragnarok Online is a Massive Multiplayer Online game. Each player will encounter a number of other persons, with different ages, moral standards, cultures and abilities. In order to ensure an enjoyable environment for the community, each player is required to keep a respectful, friendly, polite behavior.
- Any form of malicious acting, with any goals, ranging from, but not limited to, gaining unwarranted benefits, disrupting the gaming experience of other players, causing annoyance to the Administrators or Game Masters, causing harm to the server or its population, is not tolerated.
- OriginsRO has been designed as a casual, rather than a competitive, Ragnarok Online server. Thus, it should be expected that decisions will take into account the subjective aspects of fun, joy, and originality, rather than competition, efficiency, and absolute min-maxing
Topic II.5. Multiple and Repeated Offenses
The present rules aim to improve the overall experience of the community as a whole, rather than harshly and pointlessly punishing each individual mistake. The punishments are thus designed to carry out a teaching purpose, and be lenient for first time infringements, but harsher for repeated offenses.
When the same offense is reiterated repeatedly, the punishments are increased, if necessary by doubling the previous one each time, but may be varied, at the GMs' discretion, depending on the circumstances of the case.
The same infringement, even if reported by multiple people, does not qualify as a repeated occurrence, except in the cases where it is carried out against different people. For example, a public use of inappropriate language is considered as a single episode, even if reported independently by different people, while multiple episodes of harassment through private messages (even if they occurred concurrently) are considered multiple infringements. In the case of multiple infringements, a punishment equal to the sum of each separate punishments may be applied.
Section III. Account and Responsibility
Topic III.1. Service and Responsibility
All players realize that spending time on OriginsRO is purely voluntary, and are free to leave or change their level of participation at any time and OriginsRO in no way addicts or coerces its players or associated individuals, and therefore all actions are on a want, rather than a need, basis.
Players assume all responsibility for any and all possible damages that may occur on their own behalf. This includes all damages caused by both internal and external causes, and includes but is not limited to emotional, health, time off work, and any potential inability to carry out future endeavors.
Players also realize that OriginsRO has the ability, at its sole discretion to cancel or change any portion of its services at any time without prior warning, with no compensation to other parties.
Topic III.2. Ownership
Though connected to your chosen name and email address, upon registration OriginsRO is granted full ownership of your account and all the characters stored on OriginsRO servers, the items stored on these servers, or any other data which the servers and accounts are comprised of. This, however, does not change the fact that a user is entirely responsible for the safety of their own account information. If the owner has supplied others with their log in information, said user is responsible for any and all actions made on the account in question, regardless of whether or not the respective user has provided consent.
The email address specified during the account creation is the master key to the account for its entire lifetime. Any person that can send and receive emails using such email address, is granted full control over the Master Account. Periodic email validations may be requested by the Administration or by the System, in order to ensure the continued ownership of the associated email address. In the case of failure to perform a validation, at any point in time, access to the Master Account may be temporarily revoked, until the email address is successfully validated. Requests to change the email address associated to an account shall be handled by the support staff, at their own discretion, and after satisfactorily proving the account ownership.
In case of rules or laws violations, any accounts may be irrevocably terminated, deleted or revoked at the Administrators' discretion.
Topic III.3. Privacy
In connection with your access, for security reasons data that potentially permit an identification (for example IP address, date, time, visited pages, logins or other logs) are being saved on our servers. No individual-related utilization of these data will take place, unless exceptional cases with the purpose of the Service safeguard. The right for a statistical analysis of anonymous data records is reserved.
When registering to OriginsRO, you shall provide your real e-mail address, which will be used only for account management and shall not forwarded to third parties, without your explicit approval. If data is being submitted to service providers in the context of commissioned data processing, the data is bound to the applicable laws in matter of privacy. By registering an account, you grant OriginsRO the right to use your e-mail address for (low traffic) internal communications, unless explicitly asked otherwise. Any of the messages sent will come with details on how to remove your e-mail address from the distribution lists.
Articles in OriginsRO discussion forums are open to the public (for reading). You should carefully review your posts before publishing whether they include information not intended for public. You have to face that your posts are included in search engines and accessible even without specifically addressing the OriginsRO website throughout the world. Deletion or correction of such entries often cannot be achieved at foreign operating companies. Persons younger than 18 years of age should not submit individual-related data to OriginsRO without approval of parents or parental guardians.
In some areas of the Service cookies are used for the purpose to realize user functions. The use of the Service without cookies is limited. Most browsers are preset to automatically accepting cookies. However, you can deactivate the saving of cookies or set your browser to notify you as soon as cookies are sent. Please refer to your software manual for instructions on this.
If you request any technical support, you consent to our remote accessing and review of the computer you load the Software onto for purposes of support and debugging. You agree that we may communicate with you via email and any similar technology for any purpose relating to the Service, the Software and any services or software which may in the future be provided by us or on our behalf.
Topic III.4. Account Trading
OriginsRO does not condone account trading or selling.
Any account involved in these events, at the GMs' discretion, shall be terminated immediately, along with appropriate related accounts.
In-game items and currency do not belong to the player. Rather, OriginsRO grants limited temporary ownership of items to player. Selling items/accounts/zeny to make a profit is strictly prohibited as players do not have the authority to do so.
If such actions are found out to happen, all the involved and related accounts may be permanently banned, terminated and/or deleted by the Administrators. Any items or zeny found to be traded for real money, services or goods, may be confiscated and the trade made void. No compensation shall be given to either party of the trade.
Topic III.5. Termination
Either you or OriginsRO may terminate your account at any time without further obligation to the other. Further, OriginsRO reserves the right to terminate the service at any time without further obligation to you.
If the service or your account is terminated or canceled at any time for any reason, you agree to the following: (a) you will lose any characters developed or items accumulated and you will not have the right to transfer, sell or assign any characters or items to anyone else; (b) you may not access the service in any manner or for any reason, including via any other account. In the event that an account is terminated, OriginsRO may terminate any and all other related accounts; (c) we may terminate this Agreement (including your Software license and your Account) immediately and without notice if you breach this Agreement or willfully infringe any third party intellectual property rights, or if we are unable to verify or authenticate any information you provide to us, or upon game play, chat or any player activity whatsoever which is, at our sole discretion, inappropriate and/or in violation of the spirit of Ragnarok Online as described in the Terms of Service.
Section IV. General Rules and Concepts
Topic IV.1. Players
The human operating the device connecting to the server at the time is said to be the “Player” of the account at that given instant. Although players may infringe on policies, it is the Character, Account, Owner or Guest to take the blame and thus the punishments.
Topic IV.2. Identity
Identity should remain unique to each user. Maliciously “stealing” another player's name or taking any other action with the intent to impersonate them or cause other forms of damage will not be tolerated by our staff. This may include and be not limited to impersonation of staff members, other fellow players or guilds. Any form of “Game Master” (GM) in a name is strictly forbidden. Creating a character name to imitate one of the Game Masters' names may be forbidden.
A Master Account’s boundaries extend to the respective identities on other services, such as GitLab, Discord, Telegram, wherever they’ve been associated to the Master Account.
Penalty: Forced name change and one week account to permanent account/IP ban. If the identity theft wasn't intended, a name change may be offered at the Administrators' discretion. Game Master or Staff impersonations is grounds for immediate Master Account termination.
Topic IV.3. Harassment
Harassment can come in many different forms, and none of them are acceptable. Harassment may include, but not be limited to, verbally abusing an individual or group, unwanted following or stalking, threatening, embarrassing, spamming, spreading rumors and revealing personal information. Harassment is defined as “Words, conduct or action, usually repeated or persistent that, being directed at a specific person, annoy, alarm, or cause substantial emotional distress, discomfort or unwanted attention of that person or any other person or entity.”
Attempts, direct or concealed, to discover or reveal personal information about a Game Master, or to disrupt their work, will be considered major cases of harassment and punished accordingly. This may include, but not be limited to, begging for items, money or any kind of commands, misusing the support channels for personal matters, for pointless, unwarranted requests, or to inconvenience the staff in any way, disclosing or requesting any information, verified or not, about the in-game identity of a staff member that wasn’t officially made public.
Personal attacks, such as those based on a person's race, national origin, ethnicity, religion, gender, lifestyle choice, disablement or other such affiliation, are strictly prohibited.
If a Player is being harassed through private messages, said Player is asked to
/ex before reporting it.
If the offender changes characters to keep harassing the victim, the offender and all related accounts will be punished.
If a Player is being harassed by being followed around or spammed, the Player is asked to contact a Game Master (“GM”) to request assistance, after politely asking the offender to stop, if applicable in the current situation.
Punishment for the above can range anywhere from a twelve (12) hour mute and jail to a three (3) day temporary ban. Players who switch accounts to continue harassing will skip to a three (3) day temporary ban on their Master Account. Repeated offenders may have their Master Accounts banned longer or even be permanently banned.
Topic IV.4. Rumors and Offensive Behavior
Players who have nothing good to say about another, are asked not to spread rumors in public chats, websites or forums of any sort. While we may not control what goes on in private chat of party, guild, or PMs of friends, we disapprove of it. Expressed rumor spreading will result in punishment in accordance to the severity. This includes but is not limited to rumors or defamation about fellow players, Game Masters of this or other servers, shall it happen through the OriginsRO Service or any other third party services.
Sitting in town (or any other public places, including
#main chat, and forums) gloating, talking about who you dislike, or gossiping is not tolerated.
It's annoying, brings down any server's image, and is rather childish.
If you're too bored to level, why not host an event or go make friends? Helping others provides a much more enjoyable experience for everyone, rather than harboring hatred and sharing that negativity with others in a public location.
To extend this, it's highly suggested to avoid discussions in public chat channels (
#main, public chat, forums) about topics that could offend other players or cause argues, such as politics, religion or sexual preferences.
Punishments may vary between a twelve (12) hours mute and one week account ban depending on the severity. Reiterations may lead to a permanent IP ban.
Topic IV.5. Language and Inappropriate Contents
The OriginsRO community consists of people with varying ages and moral values. Therefore, anything considered as adult content is strictly forbidden. Words that may be considered objectionable are to be kept to a minimum. Repeated usage in channels where anyone who is not accepting of such terms is reading can lead to sanctions, at the GMs' discretion. Usage of vulgar words to offend an individual or group, or to describe a sexual or violent act will not be tolerated.
Attempts to bypass these rules with alternate languages, alternate spellings, symbols or other forms of internet speak will also fall under disciplinary action. The server's official language is English, and using other languages in public contexts is discouraged.
Punishments may vary between a verbal warning, a temporary mute, jail, or three (3) days account ban
Topic IV.6. Names
Names — such as, but not limited to, account names, nicknames, character names, homunculus names, pet names, guild names, guild titles, party names, chat room titles, shop titles and signs — and pictures — such as avatars, signatures, guild emblems — may not violate third party trademark rights, copyright, or other proprietary right, defame or imitate another player's name, or be considered vulgar or otherwise objectionable or offensive, according to the Terms of Service topic on Language and Inappropriate Contents. Edited Frost Joke / Scream scripts are subject to this rule as well.
Punishments may vary between a verbal warning, a forced name change or character/guild deletion and three (3) days account ban.
Topic IV.7. Advertising
Advertising other servers, no matter what their rates and features are is considered an unacceptable behavior, and it shall be severely punished. Advertising includes but is not limited to listing another server’s features in a positive way, or negatively comparing OriginsRO to that server. Merely mentioning another server one player has previously played in, pointing out some other server's features in order to suggest improvements for the OriginsRO gaming experience, or describing features that you dislike and would not like to see here may be exempted from this rule, depending on the context.
Penalty: Permanent Master Account/IP ban.
Topic IV.8. The Ethics Council
In case of serious rumors, doubts and accusations regarding the Staff's integrity or one of its members, harming, in any possible way, the server in a higher degree of severity, taken as exceptional/emergency occasions, the OriginsRO Staff is given the autonomy to convoke a committee with investigative purposes.
The committee, (“Ethics Council”), will be composed of up to six (6), and not less than four (4) active players from OriginsRO. The players will volunteer to be elected by the OriginsRO community, through official polls held on OriginsRO forums. Each player will vote only once and Game Masters are forbidden to vote. Players having past incriminations or staff notes on their OriginsRO records may not be allowed to volunteer.
The Ethics Council will last for up to ten (10) days. During the investigation, the Staff member under suspicion will be secluded from their functions.
Topic IV.8.a. Scope
The committee will have temporary access to investigate logs related to the accused Staff members, filtering out the references to any not involved Players and Staff members. Any Staff members refusing to cooperate and provide proofs will be presumed culprit.
The Ethics Council is not granted any powers beyond the investigative purpose. In other words, the committee may not judge or take decisions beyond the necessary to investigate, being restricted to give its own sight about the accusations.
The Ethics Council will be asked to prepare a complete report, which will be submitted to the Staff, excluded the member under investigation. Said report will contain proofs of any sort, as long as they are legit. The Ethics Council investigations will not assume legal value until the absolute majority of its members' votes (at least half and one) is gathered in favor of it.
In case the investigation concludes for the GM integrity, the player who started the accusations will fall under the other Terms of Service topics, being duly punished at the Administrators' discretion. Ethics Council members forging faked proofs or accusations, or exploiting the special privileges given for personal purposes are liable to increased punishments.
Topic IV.9. Master Accounts
Each player is entitled to one, and only one, Master Account, which corresponds to a Forum Account. Each Master Account allows creation of an unlimited amount of Game Accounts.
Master Accounts are individual and must not be shared, under any conditions. In order to share characters, players shall use the Guest Account system. Multiple players in the same household are to create different Master Accounts.
Punishment: In the case of multiple Master Accounts belonging to or controlled by the same person, OR Master Accounts shared by multiple players without using the Guest Account System, Permanent Ban on the Master Account(s) in question.
Should the Master Account system be abused, the punishment for ownership or control of more than one account can be increased at the staff’s discretion. This includes but is not limited using using a separate account to evade a ban, or using two accounts to claim twice as many rewards, or any other form of abuse described in Topic VI.3. Bugs and Exploitation.
In case a player registered multiple Master Accounts already, and they want to fix it, please get in touch with the development staff as soon as possible, through the support email address or by creating a private ticket in the Issue Tracker.
Topic IV.10. Confidentiality
The unauthorized disclosure with the public or with third parties of confidential or classified information is not tolerated. This includes but isn’t limited to any information shared by staff members or otherwise licitly or illicitly obtained, such as screenshots, chat logs, database logs and so on, as well as excerpts from private conversations with players or other third parties that didn’t explicitly authorize sharing the contents.
Breaches of confidentiality may lead to a permanent ban to the infractors.
Persistent requests toward a player in possess of confidential information to violate this rule shall be considered harassment, and subject to Topic IV.3.
Topic IV.11. Accomplices
Individuals or groups that assist an infractor in order to help them carry out their malicious deeds, or to help them avoid punishment, including, but not limited to, providing false information to the staff or misleading others, will lead to the assisting party being considered an accomplice of the infractor.
Accomplices may be subject to the same punishment as if they had carried out the infraction themselves.
Section V. In-game Specific Behavior
Topic V.1. Public locations, Spam and Scrolling
Scrolling or any other form of spamming is not allowed.
Scrolling is defined as repeatedly causing the screen or the chat window to roll faster than users are able to type into it or preventing them to use the chat efficiently.
Constant begging, nagging and messages flooding (including but not limited to public chat and
#main chat) will also be considered spam.
Please do not spam skills or spells in populated areas in towns and cities. Brewing or Forging may fall under this rule, unless it's for a very limited time period. Please step away from the streets and/or the crowd if you need to do so.
Under no circumstances players are allowed to brew, spam skills or use Ice Wall near the Prontera fountain.
@duel in highly populated locations may be considered as spamming: please avoid it, and move to less populated areas.
Do not set up a chat room or shop near NPCs or warp portals. The bubble itself shall not obstruct a warp portal nor an NPC if viewed at the default camera orientation, or whatever camera orientation is usual for that particular portal or NPC. Setting up a chat room or shop on top of another person is also disallowed.
In Prontera, chat rooms may only be set up on the sidewalks, and should also respect the previous rules. Shops are not allowed on defined streets, paths, or heavily used walkways in any town. This includes towns without paved roads, such as Comodo or Payon, and extends to buying shops outside of towns. In heavily trafficked fields and dungeons, buying and vending shops should be kept well clear of parties and pathways.
Shops containing an item with an excessively high price, having the clear purpose to keep the shop open when everything else is sold, are subject to this rule.
Penalty: One-hour mute to one-day account ban. Improper shops and chat rooms may lead to punishment ranging from character forced move, muted, or disconnection to one day jail time.
Topic V.2. Kill Stealing
If a monster is following a player, the Player owns such monster as the player does not lose the attention of the monster, except for some special cases described below, and the case of holding onto a scarce monster, as defined in the Mobbing topic of the Terms of Service.
If a monster owned by a player is attacked, provoked, or otherwise followed in close proximity with the intention of causing the monster to change target, the player doing such will have performed Kill Stealing.
Although MVPs are considered free-for-all, using skills such as Pneuma, Safety Wall, Ice Wall, and other utility or defensively oriented skills in an intentionally disadvantagous way, such as to prevent others from attacking, buffing, healing or affecting a monster, is considered grief play. Additionally, using a character's sprite to cover the MVP to prevent targeting, or covering the tomb left by a dead MVP is not allowed. Ruling for scenarios which diverge from these guidelines will be subject to staff discretion.
General Grief-Play rules still apply to MVPs.
Having a rare or very scarce monster follow a player or party grants ownership of the mob to them, but it does not give them the right to hold onto it indefinitely. After a period of at least 1 minute, if no effort is being made to kill it, others may announce their intention to contend the monster. Contenders should create a recording in the case they are indicted of kill stealing. The recording must show the 1-minute waiting period up till the contender begins engaging the monster.
To report a Player for Kill Stealing, one must either contact a GM so that they can see it first hand, or submit at least two (2) well defined incidents in screen-shots, or one well defined incident in a video.
Punishment for Kill Stealing may vary between a twelve (12) hour jail for a first offense and a one to three (3) day account ban. For repeated offenders, temporary bans will be issued on all associated accounts. For cases that are not well defined, a verbal warning will be issued. For the specific case of holding onto a scarce monster, Kill Stealing may be excused, but still discouraged, and evidence needs to be submitted by the defendant, and found to be of beyond reasonable doubt.
Topic V.3. Autoloot and Exp Abuse
Hitting monsters to damage them by 50% and then teleporting, waiting for someone else to kill them as a strategy for leveling or hunting is against the rules. While the rules for this are not completely defined, GMs are free to use their own judgment to determine whether an incident is an infraction of the rules. This is a very much common-sense rule.
Punishment may vary between a six (6) hour jail for a first offense and a one day account ban. For repeated offenders, temporary bans will be issued on all associated accounts.
Topic V.4. AFK Leveling
AFK Leveling refers to, but is not limited to, autocast or reflect features that allow the killing or weakening of monsters while the Player is not there (either away from the computer or alt-tabbing to do other things), such as using a High Orc Card and a Grand Cross to TU, or features that allow an inactive leeched character to bypass the AFK restrictions, such as creating self-moving autofollower trains. This however, does not include training homunculus leeching or being leeched, as long as the above is not also done at the same time. AFK leveling in general is defined not by what the player is doing, but rather by how they react. If you do not pass the test, whether you are AFK, alt-tabbed, on a different character, talking on the phone, or watching TV, you will be considered an AFK leveler.
AFK teleporters are defined as anyone teleporting and not passing the modified AFK test. It doesn't matter if you're using a macro, having a younger brother do it, or watching TV and just using Fly Wings. If you do not pass the test, you are an AFK teleporter. Those logging off while the test is being conducted will also receive the same punishment as an AFK teleporter.
An alchemist/biochemist with a homunculus is allowed to level, hunt, and otherwise kill monsters as long as they won't use third party programs. Autoloot will turn off after thirty (30) seconds of inactivity, and exp gain will cease after five (5) minutes of inactivity. AFK feeding is not allowed, and being caught feeding while AFK by a GM or another player may be punishable.
AFK Levelers will be tested by a GM or an independent player for one minute. Any AFK Leveler exceeding one minute of inactivity, will be punishable when reported. The report must offer sufficient proof, with screenshots showing two distinct instances with at least forty-five (45) seconds of separation.
The punishment for an AFK teleporter and AFK levelers may include, but is not limited to, five (5) day mute and jail, to a permanent Master Account ban. Any rule breaking, such as using third-party programs and/or macroing to move/teleport/feed will result in a Master Account ban.
Anyone idling/afking in any of the Battlegrounds maps may be punished with at least a one to three days account ban. In extreme cases where alternate accounts are being used, this will stretch to a ban across all accounts, at the GMs' discretion. After the first punishment, more severe punishments will be handed out, at the GMs' discretion.
If any of the infringements is suspected to have been performed through the use of third party unauthorized tools or client modifications, it may also be subject to Topic VI.1.
Topic V.5. Grief-Playing
Intentionally disrupting another player's gameplay is said to be Grief-Playing. This may include, but not be limited to, de-buffing others outside of WoE maps - including the use of Aspersio to weaken damage or Kyrie Eleison to cancel Assumptio, littering or otherwise dropping large amounts of items in the immediate vicinity of other players, placing skills, shops or chats with disruptive intentions, following at a close range for extended time periods. Using reversed buffs with no side effects such as Blessing on Undead monsters will not be considered grief-playing.
In WoE, PvP, MVP environments, or in places where it would cause a disadvantage to other players, you may not trade with, add to your friends list, or send guild/party invitations to another player.
Although MVPs are free-for-all, using skills such as Pneuma, Safety Wall and Ice Wall to prevent others from attacking them, buffing, healing or affecting a monster in negative ways to other players is considered grief-play. Using a character’s sprite to cover the tomb left by a dead MVP is not allowed.
If a Player purposely teleports, or loses the target of a monster or group of monsters in a way such that the mob attacks an unsuspecting player or party, that offending player is said to have Mob Dropped. Likewise, using Dead Branch or Bloody Branch, or changing a monster's class through the Azoth weapon, Hylozoist card or the “???” skill near someone not desiring it is also considered Mob Dropping, and will be treated in the same way. It is also forbidden to use Dead Branch, Bloody Branch, Azoth, Hylozoist and “???” in towns, PvP/GvG maps, newbie/low level training areas and the “safe paths” between towns, or, in any case, 1 map away from towns.
To report a mob drop incident, players must provide two distinct screen shots. To report a branching incident, a player must take one screenshot. An authorized GM will then look at branch logs.
Using skills near others that require you to hide first will also fall under the category of mob-dropping. Please do it in an isolated place. Constantly following a character which uses hiding skills to kill monsters and preventing them to kill without mob dropping will, though, fall back in the Kill Steal rule.
Punishment for grief playing is a one to three (3) day ban. For heavily repeated offenses, punishment may be increased at the GMs' discretion. Punishment for WoE grief playing may be delayed to include the following week WoE.
Topic V.5.a. Guild Dungeons
Due to Guild Dungeons being the only maps where PvM and PvP elements coexist, special rules come into play. Guild Dungeon maps are considered PvP environment first and foremost, with free engagement rules allowing players to deal with any enemy present on the map by any means necessary, including mobdropping, killstealing or dead branch spamming. In essence, anything that the game mechanics allow is fair play (unless deemed to be unintended, such as a bug or an exploit).
The one exception is res-killing (resurrecting an enemy in order to kill them again and force them to lose exp), which is still considered grief play and will be punished according to Topic V.5. Grief-Playing.
When you step into a Guild Dungeon you concede that you are a potential target at any point, and that anyone can come and interrupt your leveling/farming session.
Topic V.6. Scamming
Scamming is not allowed. Actions with the purpose, whether implicit or explicit, to generally mislead in the case of a trade, vend, or other sort of transaction are not allowed. Vending non-slotted items for slotted item prices is considered scamming. A shop name that misleads the buyer, such as one that announces a slotted item, but sells a non-slotted one, also falls under scamming.
Vending items, intentionally or accidentally, for less than their market price, is not considered scamming. NPC items may be vended for more than their base price (up to 3x NPC price for equipment, and up to 6x for all other items), in locations where the item is not available. Items that can only be purchased after completing a quest or aren’t available to be bought in bulk, such as Speed Potions, are also exempt from the scamming rule.
Buying items in a Buying Store for less than their NPC sell price falls under this rule. Selling items for more than the conditions mentioned above allow for also does. Trades not done via automated vending process may be exempted from this rule if the part that would be harmed by it leaves written record (e.g. via in-game chat messages) of their understanding that trading with an NPC would be more beneficial to them.
If you enter into a typed contract with someone to form a legitimate trade and then fail to complete your end of the deal, you are obligated to reverse the trade. Keeping items without honoring your typed contract is forbidden. However, GMs will exercise total discretion in dealing with these cases. You should make sure the trade will go through. Obtaining collateral is recommended both for contracts and for lent items.
Scamming will have a variety of punishments decided on by the GM per case. In the case of vending non-slotted items for slotted prices, the merchant will be jailed. In addition, your associated accounts will be blacklisted. In the future, you may find the amount of zeny attempted to be scammed spontaneously gone from one of your characters.
Topic V.7. WoE and Guild Rules
Emblem changes with an intent to look similar to, or in anyway resemble, any active WoE Guild (at the GMs' complete discretion) is illegal. Changing your emblem during WoE for the purpose of confusing another guild is not allowed and may be punishable.
Disabling of the emblem during WoE is not allowed. Any WoE guild (as determined subjectively by GMs) must use an unique emblem during War of Emperium. Emblems with more than 70% of transparent pixels, or resembling mouse cursors or other game sprites meant to confuse the enemy guilds may fall in this category. Characters without a guild, but clearly collaborating with one, as determined by GMs, fall under this rule.
The guild leader is punishable for guild rules infringements. This could range from a warning to jailing of the guild master to a temporary ban, preferably during WoE times. Continued offense will result in guild level lowering, disabling of certain skills for amounts of time, or even the total disbanding of a guild. In the case of infractions deriving from independent action by a player that is not the guild leader, punishment can range from a 1 hour ban to one (1) week ban for the first offense, from one (1) week to three (3) weeks for a second offense, and to a permanent ban for a third offense.
Topic V.8. Mobbing
Mobbing refers to the act of accumulating a large amount of monsters to follow a character, usually so they can be killed faster or more efficiently by using Area of Effect attacks. A mob is a group of one or more monsters that is following, attacking, or otherwise targeting a player or a party of players.
While mobbing is allowed, it should be noted that, if a party is not alone in a map, the monsters should be divided fairly among players. This means that all players should be able to mob with the same ease, and mobs shouldn't be dragged from too far away from wherever they are going to be killed. Therefore, mobbing the entire map, or getting too many monsters to follow a player character before actually killing them, can greatly harm another player's ability to use that map for their purposes. This is not only discouraged, but shall be met with punishment. If a party does not realize another's presence on the map, at least one verbal warning is to be issued via public channel from a player to the party. After that, should the excessive mobbing not cease, players are advised to start collecting evidence and to warn a Game Master.
All players involved in the infringing party are subject to punishment. This may range from a verbal warning for the first occurrence, to a 3-day ban, to two weeks of suspension.
Section VI. Bugs Exploitation and Third Party Software
Topic VI.1. Client Modifications and Third Party Software
Altering the game in any way to give yourself an advantage over other players is inadmissible. This includes but is not limited to the use of third party programs such as WPE, OpenKore (or any other botting or packet editor program), hexed clients or client files, and keyboard/mouse/auto response macros.
A user that is suspected of using a robot (or “bot”), or any other tool that can artificially generate inputs that were not performed by a real player, may be investigated. Should the behavior of the user be found to be indistinguishable from that of a bot, the user will be considered as a botter. It is required to always have a person capable of successfully communicating with the investigator, however bad their spelling or grammar may be. Whoever is investigating the suspected botter shall make communication attempts in as many languages as they wish, as long as at least one of them is English. An investigator can be identified by the yellow name that is displayed when the user hovers the mouse cursor over their character. The name of an investigator is commonly prefixed with letters between brackets ().
OriginsRO does not condone the editing of the client, GRF, grayworld, flatmap, or related files or processes, other than for lightweight customization that doesn’t provide any advantage and only serves for preference purposes.
Any such GRF customization should be done by creating a new file named
custom.grf, which must be explicitly approved and digitally signed by the GM team.
The digital signature is only valid for the Master Account that requested it, and different players need to request the validation of their
custom.grf separately, even if they submit identical files.
In order to submit a GRF file for validation, players shall create a private ticket in the Support Tracker, and attach the edited file, as well as a detailed description of the purpose of each contained file, and the reason why it was edited.
Once the modifications are accepted, a digitally signed copy of the GRF file is provided to the submitter, to be placed inside the “
OriginsRO/OrigRO” subfolder of their client files.
Any decision concerning the validation of a modification is subject to future revisions by the staff, and may be revoked at any time. In such cases, a notification message will be sent to the user through the official channels.
For convenience, and in order to speed up the review process, the following lists of allowed, tolerated and disallowed edits are provided. Edits in the tolerated list are accepted, but they will void any GM support on clientside matters. Any edits not explicitly listed in the allowed or tolerated lists are, by default, disallowed. In case of doubt, players should verify with a GM whether their edit is acceptable.
Topic VI.1.a. Allowed list
- Homunculus AI scripts, in the
OriginsRO/AI/USER_AIfolder. Note that alchemists and biochemists must make sure their homunculus will respect the rules itself. An alchemist is punishable for kill-stealing or similar actions done by their homunculus. These scripts aren’t contained in the GRF files and do not require the use of a
- Frost Joke/Scream text, as long as it always displays a line (through
custom.grf). Text contained in these files will be considered as part of the player speech, and will be punishable in case of rule violations.
- Alternate (new style) mouse cursor (through
- Custom Skins, in the “
OriginsRO/Skin” folder. These resources aren’t contained in the GRF files and do not require the use of a
Topic VI.1.b. Tolerated list
- Modified Auras sprites (through
- Change empty guild emblems to blacks, or custom (through
- Modified Cast Circles (through
- Simplified AoE effects, as long as they don’t change the general appearance of the original effect - for example, reducing opacity is acceptable, while removing effect layers is not - (through
- Shortened versions of the sound effects from the Performance or Ensemble skills (through
Topic VI.1.c. Disallowed list
- Changing/Deleting the blind effect from Demon of the Heavens.
- Make items already identified.
- Editing to see WoE damage.
- Editing to see cloaked/hidden characters.
- Editing homunculus, mercenary, elemental, pet, player or monster sprites, or related
- Changing monster sprites (for example to easily target MvPs or other mobs).
skillnametableto make certain skills easier to see. Switching between iRO / kRO names may be tolerated though.
- Deleting trees and pieces of scenery.
- Modified item sprites.
- Flat Map/Grayworld
- Modifications to the contents or properties of any files with extension
It is encouraged that guilds check that each of their players is not using a modified client.
Random (or select) people from different guilds may be checked at the GMs' discretion. While GMs will try to avoid doing this during big rushes or heavy defenses, sometimes it is necessary, and thus will be done. Checks will be anywhere from non-WoE times, beginning of WoE, to the end of WoE and may be in either an active or a passive form. A passive check is completely invisible to the user, and won't require them to do anything. An active check requires a player to perform simple actions, as instructed by a Game Master - either through personal messages or in person - or as shown by a NPC dialogue or picture displayed on the player's screen. Anyone logging out or “disconnecting” during a check will be auto-banned in most cases. However, we will analyze each case independently. Some forms of checks may be completely automated, and using any form of not explicitly allowed or tolerated third party programs might lead to an automatic and irrevocable punishment.
Accusations of cheating or unfair activity should be brought up in private with a member of OriginsRO GM team. Please provide proof of the rule infringement before you point any fingers. This also applies to the GM team: attacks on our staff will be treated in the same fashion as a player vs player case.
Note that anyone found using or promoting the usage of unofficial clients and third party software (other than the ones available on the site and listed here) will receive a punishment based on how severe the found edit is. All robots, macros, scripts, and hardware that may allow an extra advantage, even if used with no apparent advantage or for cosmetic purpose, are disallowed. Other programs written, modified or otherwise employed to obtain an advantage similar to one of the aforementioned items are equally disallowed. All offenders will be permanently banned, along with all related accounts and IPs.
If the edit is found to be advantageous in War of Emperium (at the Administrators' discretion), the related guilds will lose all castles for that week, and have all commerce wiped. Depending on the situation, it may also carry over to the alliance. On repeated offenses, other guild punishments will also be enacted. Any guild found supporting disallowed modified clients will also be punished.
*The usage of Gray World/Flat Map is disallowed. All offenders will have their Master Account permanently banned.
Topic VI.2. Hacking and Cracking
Anyone attempting to do any Hacking or Cracking activity against our servers will be prosecuted to the full extent of the law. In addition, all related accounts and IPs may get permanently banned from the game and community.
Game Masters will use total discretion when dealing with hacking cases that do not result from server security problems. Hacking is defined as any unlawful act relating to the OriginsRO service or another player's account, whether access is given willingly or not.
Players who share accounts will receive limited help from the Administrators. This may include brewers and guild characters. For any given situation, however, it is the Administration's sole decision whether to aid with a case. Also, note that by using someone else's character, you may become permanently linked to their related accounts list, thus making each risk to get punished because of the other's actions in case of serious infringements to rules requiring an Account/IP ban.
Topic VI.3. Bugs and Exploitation
If an exploitable bug is found in game, any players knowing about it have to report the issue through our Bugtracker, in private form, as explained in the Bugtracker guidelines. If any abuse of the bug in question is to take place, the perpetrator may be banned relatively to the severity of the abuse. This is extended to those who fail to report someone else exploiting a bug. Not knowing it is a bug and not a game mechanic is not valid as an excuse. In case of doubt, better to report it anyways, or ask a Game Master.
The abuse of certain technical limitations of the implementation of certain game features in order to obtain advantages is considered bug exploitation. This may include any means that allow the use of the single-clienting party bonus while multi-clienting, concurrent access to WoE castles with multiple clients where forbidden, taking part into any minigames, battlegrounds or events in opposing parties in order to favor each others.
Punishments for bug exploits are almost always a permanent ban on all related accounts and IPs. Deals are sometimes made to unban, at the Administrators' sole discretion, depending on the situation, and the information the player has to offer in exchange.
Topic VI.4. Website Crawling
The use of automated tools to crawl the OriginsRO website without permission, with or without the purpose of data scraping, is not tolerated. In case of justified reasons for data collection or third party service integration, OriginsRO may provide access to selected subsets of the information available through the website or Control Panel, in a machine-friendly format. This is subject to the Administrators’ approval and technical feasibility or availability of the requested information. For inquiries and requests, the email address [email protected] may be used.
Users found to be crawling the website without authorization may be subject to a permanent ban on all related accounts and IPs.
Section VII. Community Rules
Topic VII.1. General Community Rules
The Community rules apply to the OriginsRO forums as well as the official chat channels (IRC, Discord, Telegram) and the public issue tracker (GitLab).
Use the appropriate forum sections or chat channels. The OriginsRO forums and Discord server are divided in specific sections for a reason. Do not start discussions directed at one person or group. Please use the PM feature for that.
Penalty: discussion moved or deleted without notification.
Do not spam, multi-post, and/or post the same content in multiple sections. Any post that is not directly related to or does not contribute to the thread's original purpose will be considered spam. Making two or more consecutive posts in a forum thread is considered multi-posting. Use the editing feature instead. Please don't make multiple forum threads consisting of the same content. One thread is enough for your topic to be seen by others. Do not create new threads or tickets about topics that have already been discussed. Please use the Search function to avoid this problem.
Penalty: discussion deleted.
Topic VII.2. Player Reports
Depending on the severity of the report, judicial action might not be taken. Staff members will also take into consideration the background details, such as the individual standings of both parties and the relationship between them.
Reports must be based on infringement of the Terms of Service. Any report against another member can only be made if the accused has broken any one of the Terms. All other reports will be made void.
Reports must include evidence. The staff cannot act only according to what someone says. Unless otherwise stated, such reports will be put on hold until actual proof is provided. If nothing is provided, the report will be closed. This includes defensive posts: you will need to show proof in order to defend yourself, or your post will be made void. Any screenshots provided as evidence may not have edits or censor traces on them, or they may be made void. If the screenshot accidentally shows unrelated private messages (PMs, guild chat, party chat) that you don't want to publicly post, you are free to cover some parts, as long as you provide an unedited copy to the Game Masters through a Personal Message.
Reports should be created in the appropriate public section in the OriginsRO Forums. If the reporter wishes to report another player in private, they should do so by creating a confidential ticket in GitLab, or by emailing [email protected] Reports submitted through any other mean may be ignored. In special circumstances, such as reports against one specific staff member, in order to preserve confidentiality, the reports sent to [email protected] may be accepted.
Evidence gathered during investigations is considered confidential, even if it has been shared with some parties, and falls under Topic IV.10 about Confidentiality.
Please make only one report for each case. This rule also applies to the creation of new threads referring to the same infringement after a verdict has been reached. If you feel the result was unjust, please PM a GM about it rather than making another topic.
Do not post if you're unrelated to the case. The public reports section is not a place for discussions or sharing personal opinions. Unless you have actual, first-hand, proof to contribute to the case, please do not post no matter what valid reason you feel you have to do so. Only the defendant, and no third parties, may submit counter-evidence or defend themselves from the charges. Should the defendant choose not to seek defense within a week from the report date, punishment shall be applied as seen appropriate by the GMs, and according to the present document. The grace time may be shortened, at the GMs' discretion, depending on the severity of the case and the evidence available.
Topic VII.3. Buying and Selling Rules
Be specific of what you are buying, selling or trading. When creating a thread in the Marketplace forum sections, please try to leave specific details, such as amounts and cost ranges. If you're unsure of an item's price, please consult the Price Check section or ask in the #trade channel in-game. Although this rule won't be strictly enforced, it is here only to aid you in acquiring what you're looking for faster. If you utilize a public channel to announce an offer, you are in no position to reject performing the trade with someone who accepts it, regardless of your opinions on that person. If you would prefer to have your offer limited to friends only, please use a guild or ally chat to perform the announcement.
This server does not allow the trading of accounts, items of other servers or real money. Please do not make any requests of that kind.
Penalty: Minimum of 1 (one) hour mute. Punishment may be increased for repeated offenses, including switching characters to avoid the mute.
Topic VII.4. Auction Rules
All auctions posted in the Auctions forum section must include the following:
- Exact Description Of Item(s). If the items do not match their description, the auction shall be made void and the auctioneer punished.
- Start Date.
- End Date. Auctions may not be canceled after one day before end date, or the cancel notification will be made void. You cannot have as an end-date condition a “satisfactory bid”. All auction end-dates must have either an exact date or a set time period.
- Starting Bid (if any). You may not accept anything other than zeny on your auction thread. However, you may make a private deal with someone and cancel your auction so long as there is more than one day left in the auction.
- Bidding Increments (if any).
- Contact Information.
If, after being warned that one or more of the above is missing, no change is made, the thread will be closed. At the end of the auction, item must be sold to the highest bidder on the thread. You cannot go against the auction results and sell the item to someone else, no matter what the reasons are. Please note that the highest bidder is the highest bidder on the thread. You cannot claim that someone has made a private bid. All items that are not rightfully sold to the highest bidder will be forcibly traded to the person.
If the winning bidder cannot be contacted up to a week after the end date has passed, auctioneers are no longer bound to the auction results. You are free to do whatever you want with the item.
Bidders cannot make bids for any other reason but to win an item. An example would be bidding to raise the minimum bid. If it turns out that you are the winning bidder, you must pay up the auctioneer. If you do not, the trade will be done forcibly.
You may only bid with zeny. Do not post anything regarding other offers. You may offer something to the auctioneer through other contact methods, since the auctioneer may cancel the auction if allowed to, but you may not make private bids for the actual auction.
This section is not a place for discussions. Do not reply in an auction thread complaining about how the starting bid is too high. If you do not like the auction details, do not bid.
Topic VII.5. Price Check Rules
This forum section is made solely for the purpose of finding the average price of items. Also, this section is also for reference for other players in the future as well. Any trading discussions will make your thread harder to read for information. Do not buy/sell in this section.
Topic VII.6. Suggestions Guidelines
Feature suggestions should be solely created as tickets in the public GitLab issue tracker.
Tickets must include a complete and detailed description of the actual suggestion, as well as the reasons and argumentations in favor of it. Please select the “Enhancement” template while posting, and follow the given instructions. The lack of any of the requirements will get a suggestion voided.
Please note that we try to adhere to Official servers in their pre-renewal state. Any suggestions trying to modify the gaming experience and make it different from that of those servers, must be explicitly said, and it may be not considered at the Staff's discretion. Please note that iRO (International Ragnarok Online) is in some cases different from the other Official servers; in such cases, we try to follow the standard version instead of the iRO one.
Player votes on suggestions are encouraged, and they should come with argumentations, where applicable. The voting system to be used is the “Thumb Up/Thumb Down” button available in the ticket page. Multiple votes by the same player will not be counted in. In any case, the final answer about a suggestion is at the Administrators' and the dev staff's sole discretion, and may or may not go against the majority of the votes.
Suggestions not following the guidelines may get voided or deleted at the Game Masters' discretion.
Topic VII.7. Technical Support Guidelines
Technical support is provided through the Technical Support forum section as well as through the #support Discord channel and the official Telegram chat channel.
Support requests must include a complete and detailed description of the issue that needs technical support, as well as any other related informations. Screenshots are greatly appreciated.
In case of a client issue, you are asked to post the error details, including the Gravity Handler hex dump, if applicable, as well as some details on your setup (setup type - kRO+OriginsRO lite, OriginsRO full, etc; installation folder) and your operating system version.
Posting the patch status details is encouraged, since it makes the troubleshooting faster.
To get a report on your client patch status, open the OriginsRO launcher and choose Save Report from the File menu.
You can either upload the file to a hosting site or copy its contents and include it in your post, wrapped in “
[code] [/code]” tags.
Before asking for support, please review the General Troubleshooting Information thread in the Technical Support forum section.
Topic VII.8. Bugtracker Guidelines
Bug reports should solely be submitted through the public GitLab issue tracker.
Tickets must include a complete and detailed description of the reported bug, as well as any other related informations requested in the appropriate templates available at the time of posting. Screenshots are appreciated, if they help or are needed to explain the problem properly. In case of a client issue, you are asked to post the error details, including the Gravity Handler hex dump, if any, as well as some details on your setup (setup type - kRO+OriginsRO lite, OriginsRO full, etc; installation folder) and your operating system version.
Detailed informations on how to reproduce the problem are generally required, unless it's made obvious by the problem details, and the report may be voided if it's not present.
In case of exploitable bugs, the report has to be made in private form, by checking the appropriate box while posting the report.
Posts explaining how to exploit a bug, if not made private through the above explained method will follow the general server rules about bug exploitation.